Article 13
The market is so large and geographically distant, that they don't value an individual customer the way brick and mortar stores must do. Negative word of mouth is effective in a neighborhood; but not...
View Articlere: E-Commerce Still Sucks When It Comes To Custom
While yes, there are many, many sites that have no clue how to handle ecommerce or, do not think it's necessary to invest SOME money into a proper site, opinion is changing with the store owners and...
View Articlere: Anonymous Coward comments
I agree with your comments 100%, but it only pertains to what goes on in the U.S. and the rest of the world. In Canada, before the merchant gateway supplier will allow your site to go live, you MUST...
View Articlere: Anonymous Coward comments
I agree with your comments 100%, but it only pertains to what goes on in the U.S. and the rest of the world. In Canada, before the merchant gateway supplier will allow your site to go live, you MUST...
View ArticleArticle 9
i have shopped at dozens and dozens of sites, and made easily a hundred purchase transactions over the past three years, with not one negative experience. some were better than others, yes, but i never...
View ArticleA few sites?
I have also shopped at lots of sites over the years and the main problem I have had is with the postal services used to deliver the goods. Maybe the sites in question are more common in areas I'm not...
View Articlemeh
I prefer to shop online. I even buy my groceries online. I can honestly say I have never had a bad experience. truthfully, all my bad experiences were with real stores with real employees. In ten years...
View ArticleCustomer Experience
E-commerce doesn't suck. Customer service, whether E or otherwise has the potential to suck depending on the company offering it. In many cases we as consumers have done this to ourselves. It is very...
View ArticleE-Commerce Still Sucks When It Comes To Customer E
I agree to this. 90% of e-commerce sites have really terrible customer services. Oh, this is not limited to e-commerce sites. I have had very rotten experiences with multi-billion corporations too
View ArticleMy Opinion is:
I have to agree with lizard on this one. If people are cautious chances are that nine times out of ten their experience will be fine other than problems with shipping. Which usually comes more from the...
View Articletools and processes
My IT department is so focused on maintaining our SLAs on devices and we miss the big picture that our on-line apps touch systems managed by up-to 10 different teams, whenever there is a problem it is...
View Articlee-comerce experience
I buy alot of stuff online and I did have one I had to return. It was from an amazon store owner and he was blatently malfunctioning. Amazon however was so good and even gave me a $25 gift certificate...
View ArticleI call Bullshit !!!
Look at the wording of the question. It's bullshit. "about nine out of 10 consumers conducting transactions online (87%) have experienced problems". So basically, they're saying, 9 out of 10 have had...
View Articleemail address
Forgot to post my email address. Any comments, send to bplennon at gmail.
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